Auckland Airport Informational Guide to Auckland New Zealand International Airport (AKL) - Non Official

Auckland Airport Services

RESTAURANTS AND FOOD

Find information about the restaurants, fast food options and food stores located in Auckland Airport terminals. 

See Restaurants and Food at AKL

SHOPS AND STORES

Check all retails outlets available at New Zealand Auckland Airport. 

See Shops and Stores at AKL

Wi-Fi

Free Wi-Fi is available for a couple of hours, just connect to "Auckland Airport" network.

After the 2 hours period, further access is available upon payment: 

2 hours/unlimited data: NZ$9.95

6 hours/unlimited data: NZ$14.95

Lost property

To claim for your lost luggage please go to the Operations Reception Office located at the international check-in area, heading to door 1 and turn right. 

For urgent cases, please use the intercom at the reception door and wait until someone comes to help you.

In order to retrieve your lost property, you will have to present photo ID and after that a reference number per item will be given to you.

*Please note that lost item found on-board an aircraft will be kept by the airline so you will need to contact them directly. 

For further information, please contact to Operations Reception Office at 0800 247 7678.

Office opening hours: 08:00 am to 04:30 pm Monday to Friday. 

Luggage storage

In both departures and arrivals, luggage storage is carried out by Smart Care.

To use their services, you should go to Smart Care counters in each of the two terminals.

For further information, please contact:

Smart Care Departures area: Opposite check-in counter 67, ground floor of International Terminal (departures).

Contact: +64 9 257 3322 0508, BAGGAGE (22 55 24).

Smart Car Arrivals area: Past Air New Zealand Premium check-in, ground floor of International Terminal (arrivals).

Contact: +64 9 257 3311.

Document services

Scanning, copying and fax services.

Location: Opposite check-in counter 67 – at ground floor (departures area).

Fares: Copy (NZ$2.00 per page), fax (NZ$5.00 for first page and then NZ$2.00 per page).

Family facilities

Travelling with children? Then you will need special facilities to taking care of them.

There are free to use nursery rooms equipped with cots and change tables. 

You can find family facilities in both International and Domestic terminals.

Locations: 

International Terminal: Ground floor, next to Qantas ticketing counter, first floor: Facing Casino G-Factory, before security (services area facing entrance to lounge), after security (next to entrance to lounge).
 
Domestic Terminal: Services area behind Velluto Café, Corridor to gates 22-24, next to Hub Convenience, at the corridor to gates 20, 21, 60 & 61. 

Medical services

For use a first aid room or for urgent medical attention, please dial 98777 on any airport phone in the terminals.

To get full medical services, please contact: +64 9 256-8655.

Service hours: 08:00am to 06:00pm (Monday to Friday), 09:00am – 01:00pm (Saturday).

Closed Sunday and public holidays. 

Prayer rooms

Find attached the locations of the available prayer rooms:

Chapel: At the first floor, next to Aelia Duty Free, behind the mechanical stairs. 

Muslim prayer mat: At the first floor of international terminal (western pedestrian bridge). At the ground floor of domestic terminal, next to door 2.

For more information about these services, please check out airport terminals map.

Airport hours

The International Terminal is open 24 hours, whilst the Domestic Terminal is open 04:30 am - 11:00 pm.

On-Airport hotel

Novotel Auckland Airport is adjacent to the International Terminal. Please note that there isn’t airport shuttle available since it is located at a short distance from the terminal. 

Day rooms are available 06:00 am - 03:00 pm.

smoking area

Smoking is permitted before security in designated areas of the forecourt at the international terminal. Departing and transit travellers can access the smoking lounge after security, on the second level of the international terminal.

Smoking is only permitted in designated areas of the forecourt at the domestic terminal.

other services

-ATMs
-Collection point
-Domestic terminal conference center
-Emergency services
-Information points
-Luggage trolleys
-Mail services
-Meeting rooms
-Money exchange
-Special assistance
-Smoking-allowed areas
-Telephones
-Travel agencies

Lounges

International Terminal

Air New Zealand International Lounge: First level. Open from 04:30 am to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, TV, Children’s area, Internet terminals, Printers, Copiers, Telephones. Please note it is a non-smoking facility.

Air New Zealand Elite Priority One Lounge: Open from 04:30 am to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, TV. Please note it is a non-smoking facility.

The Emirates Lounge: Departures area. Open from 10:45 am - 01:45 pm, 05:15 pm - 08:45 pm. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, TV, Children’s area, Newspapers, Magazines, Internet terminals. Please note it is a non-smoking facility.

Qantas Airways International First Lounge: After security. Open from 04:15 am to 06:30 pm. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Printers, Copiers. Please note it is a non-smoking facility.

Qantas Airways International Business Lounge: Second level. Open from 04:00 am to 08:00 pm. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Printers, Copiers. Please note it is a non-smoking facility.

Strata Lounge: Second level. Open from 05:00 am to 01:00 am. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Children’s area, Internet terminals, Printers, Copiers. Please note it is a non-smoking facility.

Domestic Terminal

Air New Zealand Elite Priority One Lounge: Within Koru Club Lounge. Open from 45 minutes before first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, TV. Please note it is a non-smoking facility.

Air New Zealand Regional Lounge: First level. Open from 45 minutes before first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Flight monitors, Newspapers, Magazines, Internet terminals, Printers, Copiers, Telephones, TV. Please note it is a non-smoking facility.

Air New Zealand Domestic Lounge: Towards boarding gates 22-23. Open from 45 minutes before first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Internet terminals, Printers, Copiers, Telephones, Children’s area, TV. Please note it is a non-smoking facility.

Purchase your pass for Auckland Airport Lounges